privacy policy
Psychmatch
This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website and mobile application (Site). In this Privacy Policy we, us or our means Psychmatch ABN 89 635 417 631.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
Personal information
Personal Information is information or an opinion that identifies an individual.
The types of personal information we may collect about you include:
a) your name;
b) images of you;
c) your contact details, including email address, mailing address, street address and/or telephone number;
d) your age and/or date of birth;
e) your demographic information, such as postcode;
f) your preferences and/or opinions;
g) information you provide to us through customer surveys;
h) details of products and services we have provided to you and/or that you have enquired about, and our response to you;
i) your browser session, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
j) additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information.
Collection and use of personal information
We may collect, hold, use and disclose personal information for the following purposes:
a) to enable you to access and use our Site, associated applications and associated social media platforms;
b) to contact and communicate with you;
c) for internal record keeping and administrative purposes;
d) for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms;
e) to run competitions and/or offer additional benefits to you;
f) for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;
g) to comply with our legal obligations and resolve any disputes that we may have; and
h) to consider your employment application.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
a) for the primary purpose for which it was obtained
b) for a secondary purpose that is directly related to the primary purpose
c) with your consent; or
d) where required or authorised by law.
Disclosure of personal information to third parties
We will not disclose your personal information to third parties for direct marketing purposes.
We may disclose personal information to:
a) third party mental health service providers for the purpose of enabling them to provide their services, including (without limitation) psychologists and counsellors
b) other third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, professional advisors and payment systems operators;
c) our employees, contractors and/or related entities;
d) our existing or potential agents or business partners;
e) third parties, including agents or sub-contractors, who assist us in providing information, products, or services to you. This may include parties located, or that store data, outside of Australia
f) third parties to collect and process data, such as [Universities, Google Analytics or other relevant businesses]. This may include parties that store data outside of Australia.
Your rights and controlling your personal information
Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information, you may change your mind at any time by contacting us using the details below.
Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988(Cth), we may refuse to provide you with personal information that we hold about you.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Storage and security
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial measures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
Cookies and web beacons
We may use cookies on our Site from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.
We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
Links to other websites
Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.
Publications
From time to time, Psychmatch may publish research findings based on the data we collected. Any data published will be de-identifiable and cannot be linked to any one person.
Amendments
We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.
Other relevant documents
You should also read:
For any questions or notices, please contact Psychmatch at:
Psychmatch ABN 89 635 417 631
Email: k.hicks@psychmatch.com.au
Last update: February 2021
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